Our refund policy is designed to ensure fairness for both parties involved.

If unsatisfied with your purchase, you may apply for a refund within 15 days of the original purchase date.

Eligibility

To be eligible for a refund, the item must be unused and in the same condition as when it was received. Please ensure that all original packaging and documentation are included. Additionally, a valid proof of purchase such as a receipt is also required.

Certain products/services may have specific refund terms and conditions, which will be communicated at purchase (sale items or gift cards). Any non-refundable fees or charges will also be clearly stated to avoid misunderstandings.

Application for refund

To initiate the refund process, please get in touch with us by phone at +855 78 917 888 or by email at timeville@horographykarat.com. We will guide you through the necessary steps and provide the required information.

Initiating a refund does not guarantee that it will be approved or accepted. While we strive to provide exceptional service and resolve any issues promptly, each refund request is subject to review.

Items returned to us without first requesting a return will not be accepted.

Refund process

We strive to process all refunds promptly, typically within 5-7 business days after the returned item has been received and inspected. Refunds will be issued using the same method of payment used for the original purchase.

We value your satisfaction as our customer, and our refund policy is in place to ensure that your experience with us is positive and hassle-free. If you have additional questions or concerns, please do not hesitate to contact us. We are here to assist you and address any further inquiries you may have.