1. Eligibility: To be eligible for an exchange, the item must be in its original condition, unused, and returned within 15 days from the date of purchase.

2. Proof of Purchase: Please ensure you have a valid proof of purchase such as a receipt or order confirmation. This will enable us to process your exchange smoothly.

3. Exchange Process: To initiate an exchange, please get in touch with us at +855 78 917 888 or email to timeville@horographykarat.com. Our team will guide you through the necessary steps and provide any additional information. We reserve the right to reject the exchange should we deem it inappropriate.

4. Item Availability: Exchange requests are subject to availability. In certain cases, a replacement may not be immediately available.

5. Return Shipping: Depending on the nature of the exchange, you may be responsible for the return shipping costs.

6. Refunds: In cases where an exchange is not possible, we offer a refund per our refund policy. Please refer to our refund policy for detailed information on eligibility and refund processing.

We value your satisfaction and are committed to resolving any issues or concerns you may have. Our team is always ready to assist you and ensure a seamless exchange process. Please do not hesitate to contact us if you have any further questions.