Ordering and Payment
Please refer to Order & Payment for more details.
We offer various payment methods to make your purchase experience convenient and secure. You can choose from the following payment options:
1. Credit Card Payment: We accept both VISA and Mastercard, allowing you to securely make your purchase online with ease.
2. Local Bank Transfer: For customers who prefer to pay directly from their bank accounts, we support KHQR code payment and other local bank transfers.
3. Cash on Delivery: We understand that some customers prefer the flexibility of paying cash upon delivery. You can conveniently settle the payment when you receive your order.
For more information, please refer to Order & Payment. Should you need assistance regarding your payment, kindly contact us at +855 78 917 888.
If you need to change your order, please contact us via phone or messaging on WhatsApp/Telegram at +855 78 917 888. Please notify us of any changes as soon as possible.
However, please note that changes may not be possible if the item has already been shipped.
Shipping and Delivery
Currently, our delivery services are limited to within the city of Phnom Penh.
However, we are constantly exploring opportunities to expand our delivery network and reach customers in all parts of Cambodia.
We would be delighted to assist you further if you could provide us with your address. This will allow us to confirm whether we can arrange delivery to your location.
We provide free standard delivery within Phnom Penh.
There may be additional charges for expedited shipping or deliveries outside the city.
The breakdown for applicable shipping fees and taxes is reflected in the order summary. For clarification regarding your order, you can contact us at +855 78 917 888 for further assistance.
We will try our best to deliver your order within one working day. If this is not feasible, we will endeavour to get it to you within 3 to 5 working days.
To check the status of your order, please contact us via phone or messaging on WhatsApp/Telegram at +855 78 917 888, or alternatively, you may reach out to us via email at timeville@horographykarat.com.
If you need to change the delivery address, please contact us via phone or message us on WhatsApp/Telegram at +855 78 917 888 as soon as possible.
You can collect your purchase at Timeville boutique, located at Vattanac Capital Lifestyle, B1, Unit LP-15.
Our address can be found in the CONTACT US section.
Please contact us via WhatsApp / telegram at +855 78 917 888 or email us at timeville@horographykarat.com.
We kindly request that you provide us with photos and/or videos of the damaged item. Our team is committed to delivering excellent customer service and we will do our best to exchange the item for you. Please note, however, that we reserve the right to decline the exchange should we deem it inappropriate. Thank you for your understanding.
Returns and Exchanges
Please refer to the respective pages for the specific details you may require.
We offer free returns and exchanges for all our customers. However, if you return or exchange an item from outside our specified regions, you may be responsible for any shipping charges.
